Customer Service Representative

Filetwigbay; Richmond (CA); On-site; USD 94,000 - 123,000; Full time

Benefits offered by this job

Mentorship

Growth opportunities

Flexible hours

Job summary

VentureLab in Richmond, CA is hiring a Customer Service Representative to treat Inbound Call Handling as a competitive sport. The role demands 4+ years in sales marketing, ownership of projects, cross-team collaboration, and a compensation of $94,000 to $123,000 per year.

Live in Richmond, CA and flex hours across the city are supported. VentureLab emphasizes mentorship and growth throughout your tenure on the team.

Qualifications

• Real Account Management chops.
• First Call Resolution mindset.
• CSAT reporting abilities.

Responsibilities

• Read the room on every mid-level call and adjust the close
• Keep Richmond renewals from slipping by owning the timeline
• Trade weekly notes with product on what Richmond buyers keep requesting
• Chase the sales marketing whitespace no rep in CA has worked
• Build the campaign calendar that keeps Richmond, CA pipeline full year-round
• Prospect via cold calls, emails, and social selling to fill the contract pipeline

Skills

Account Management

First Call Resolution

Reliability

CSAT Reporting

Stress Management

Written communication

Curiosity

Job description

Pipeline doesn't build itself, which is exactly why VentureLab is hiring a Customer Service Representative who treats Inbound Call Handling like a competitive sport. Lean on 4+ years of sales marketing expertise to own projects, collaborate with a sharp team, and earn $94,000 - $123,000.

VentureLab began as a side project in Richmond and grew into the unfussy platform thousands of sales marketing users now rely on. Curiosity outranks credentials on this sales marketing team, so bring questions, not just answers.

Beyond $94,000 - $123,000, VentureLab invests in your growth, assigns you a mentor, and lets you flex hours across Richmond, CA as you need.

Live in Richmond, CA as of this hour, with reviews ongoing.

Key Responsibilities

• Read the room on every mid-level call and adjust the close
• Keep Richmond renewals from slipping by owning the timeline
• Trade weekly notes with product on what Richmond buyers keep requesting
• Chase the sales marketing whitespace no rep in CA has worked
• Build the campaign calendar that keeps Richmond, CA pipeline full year-round
• Prospect via cold calls, emails, and social selling to fill the contract pipeline

What You'll Bring

• Real Account Management chops, plus the First Call Resolution curiosity to keep growing
• The kind of reliability that earns you the hard assignments
• Solid Goal Setting grounding, plus CSAT Reporting you can pick up on the fly
• Practical command of Stress Management, with bonus points for Account Management
• Demonstrated wins in sales marketing work somewhere near Richmond, CA
• The kind of curiosity that reads the docs before asking
• Written communication clear enough to survive a forwarded email chain