Customer Service Representative

InnovateLabs; Cleveland (OH); Remote; USD 53,000 - 77,000; Full time

Benefits offered by this job

Remote work

Full benefits

Career growth

Job summary

InnovateLabs is hiring a Customer Service Representative to join a remote-friendly team in Cleveland, OH. You will work with a CRM-driven approach, mentor junior reps, and own email sequences to drive customer engagement.

With 4 years in customer service, you will manage social calendars, contribute to community engagement, and optimize outreach strategies. A performance-driven environment offers a clear runway for growth and competitive compensation.

Qualifications

• Must have strong CRM and outreach skills.
• Ability to mentor junior reps on cadence and objection handling.
• Comfort with remote arrangements and performance-driven culture.
• Proven ability to manage competing priorities under tight deadlines.

Responsibilities

• Keep the CRM accurate so forecasts are meaningful.
• Mentor junior reps on outreach cadence and objections.
• Own social media calendars and community engagement.
• Create and optimize email sequences for higher open rates.
• Test multiple subject lines and scale the winner.
• Coach juniors through their first nimble negotiation.

Skills

CRM

Communication

Negotiation

Email outreach

Social media

Mentoring

Time management

Tools

CRM software

Job description

The Customer Service Representative we want at InnovateLabs can read a quarter in trouble and walk in with a plan, not an apology. For the underdog-spirited Customer Service Representative with 4 years, InnovateLabs answers with $53,000 - $77,000, a remote setup, and a ladder built for climbing.

Key Responsibilities

• Keep the CRM honest so forecasts at InnovateLabs mean something
• Mentor junior reps on outreach cadence and objection handling
• Hands-on ownership of social media calendars and community engagement
• Stand up email sequences that get opened, not buried
• Test three subject lines, kill two, scale the winner
• Coach junior reps through their first nimble negotiation

What You'll Bring

• An eye for the transparent detail that separates fine from finished
• Comfort with remote arrangements and the rhythms of a performance-driven workplace
• A Cleveland grounding, or the adaptability to plant roots quickly
• A growth mindset and openness to constructive feedback
• A communicator who writes the meeting recap nobody asked for but everyone reads
• Demonstrated ability to manage competing priorities under tight deadlines
• Enough Customer Satisfaction Surveys to be dangerous, enough Analytical Thinking to be trusted

The reputation InnovateLabs enjoys across OH wasn't bought; the customer-centric Cleveland team earned it one sales marketing project at a time. Respect for your craft and your life outside it sits at the core of how InnovateLabs operates.

Think competitive $53,000 - $77,000, full benefits, a clear runway to grow your Phone Etiquette, and the latitude to work the way you work best.

Actively staffed and live, this Cleveland, OH opening is no relic.