Senior Sales & Customer Success Leader (Remote)

Energy Innovation Corp; Richmond (CA); Remote; USD 122,000 - 176,000; Full time

Benefits offered by this job

Mentorship program

Generous benefits

Family-friendly schedules

Job summary

Bank of America in Richmond, CA is seeking a Senior Customer Service Representative to own the full sales cycle from first touch to close. The role offers a compensation range of $122,000 to $176,000 and mentorship to grow in sales and marketing.

The role emphasizes building networks, segmenting audiences, and ensuring seamless CRM/SLA handoffs in a remote-capable, family-friendly environment.

Qualifications

• 6+ years of experience in sales, marketing, or customer success.
• Strong verbal communication skills with ability to translate jargon into plain English.
• Proven ability to manage competing priorities under tight deadlines.
• Demonstrated ownership and mentorship mindset.

Responsibilities

• Own full sales cycle from first touch to close.
• Build CRM reports and ensure QA before reviews.
• Develop networks to close deals for the Richmond market.
• Segment audiences and personalize outreach to improve responses.
• Maintain handoff documentation between SLA management and CRM.
• Identify at-risk accounts and recover lost deals.
• Forecast demand and align marketing spend with sales goals.
• Extract insights from data to support persuasive pitches.

Skills

Verbal communication

Multi-tasking

Prioritization under pressure

Clear thinking under deadlines

Ownership mindset

Plain English communication

Job description

Bank of America in Richmond, CA is seeking a Senior Customer Service Representative to own the full sales cycle from first touch to close. The role offers a compensation range of $122,000 to $176,000 and mentorship to grow in sales and marketing.

The role emphasizes building networks, segmenting audiences, and ensuring seamless CRM/SLA handoffs in a remote-capable, family-friendly environment.