Inbound eSales Specialist — Drive Appointments & Deals

Sonic Automotive; Atlanta (GA); On-site; USD 50,000 - 100,000; Full time

Job summary

Sonic Automotive is seeking an eSales Agent to engage with customers who contact the dealership about new and pre-owned vehicles. You will respond promptly by phone, chat, and internet inquiries to generate sales appointments and drive showroom visits.

The role emphasizes a premium customer experience, accurate information, and building trust to convert inquiries into appointments and sales. Reporting to the Traffic or Sales Manager, you will use CRM tools to manage leads, stay organized, and

Qualifications

• Minimum 1 year call center or sales focused experience.
• Able to set priorities, multi-task, and achieve goals.
• Ability to perform in a fast paced environment.
• Ability to work on a team.
• Exceptional communication skills, both written and verbal.
• Highly proficient in verbal phone skills.
• Ability to establish and maintain strong internal and external relationships.
• Strong organizational and time management skills.
• Must be adaptable to change.
• Proficient using a computer.
• Evening and weekend schedule availability required.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Skills

Call center experience

Sales experience

Communication skills

Verbal communication

Multi-tasking

Team player

Time management

Adaptability

Computer proficiency

Evening/weekend availability

Job description

Sonic Automotive is seeking an eSales Agent to engage with customers who contact the dealership about new and pre-owned vehicles. You will respond promptly by phone, chat, and internet inquiries to generate sales appointments and drive showroom visits.

The role emphasizes a premium customer experience, accurate information, and building trust to convert inquiries into appointments and sales. Reporting to the Traffic or Sales Manager, you will use CRM tools to manage leads, stay organized, and