Automotive eSales Agent: Drive Appointments & Quotes

Sonic Automotive; Franklin (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Sonic Automotive is seeking an eSales Agent in Franklin, TN to engage with customers, reply to internet inquiries and calls, and drive qualified appointments to the dealership. You will deliver a premium customer experience while presenting pricing, financing options, and vehicle details with prompt, professional communication.

The role emphasizes lead management and CRM usage, with compensation tied to appointment and sales performance.

Qualifications

• Minimum 1 year call center or sales focused experience.
• Exceptional communication skills, both written and verbal.
• Strong organizational and time management skills.
• Proficient using a computer and CRM systems.
• Evening and weekend schedule availability required.

Responsibilities

• Engage with customers to generate sales appointments.
• Handle internet inquiries and phone calls with prompt, courteous responses.
• Provide price quotes and purchasing information to guests.
• Communicate payment options and financing/incentive details.
• Manage lead workflows and follow-up with active guests.

Skills

Communication skills

Call center exp

Time management

Teamwork

Computer proficiency

Tools

CRM software

Lead management tools

Job description

Sonic Automotive is seeking an eSales Agent in Franklin, TN to engage with customers, reply to internet inquiries and calls, and drive qualified appointments to the dealership. You will deliver a premium customer experience while presenting pricing, financing options, and vehicle details with prompt, professional communication.

The role emphasizes lead management and CRM usage, with compensation tied to appointment and sales performance.