eSales Pro: Drive Inbound Chats & Appointments

Sonic Automotive; Santa Monica (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Sonic Automotive in Santa Monica, CA seeks an eSales Agent to engage with customers via internet inquiries and calls, aiming to schedule sales appointments and drive showroom visits. You will provide prompt quotes, payment options and courteous service, while using CRM tools to manage guest follow-up.

Ideal candidates have 1 year of call center or sales experience, strong communication and multitasking skills, and availability for evenings or weekends.

Qualifications

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Job description

Sonic Automotive in Santa Monica, CA seeks an eSales Agent to engage with customers via internet inquiries and calls, aiming to schedule sales appointments and drive showroom visits. You will provide prompt quotes, payment options and courteous service, while using CRM tools to manage guest follow-up.

Ideal candidates have 1 year of call center or sales experience, strong communication and multitasking skills, and availability for evenings or weekends.