Automotive eSales Specialist — Drive Appointments

Sonic-Automotive; Atlanta (GA); Presencial; USD 50.000 - 100.000; Jornada completa

Descripción de la vacante

Sonic Automotive is seeking an eSales Agent to engage customers via phone, internet inquiries, and chats. This role aims to generate appointments and drive customers to the dealership, delivering a premium customer experience with prompt, professional, accurate communication.

The eSales Agent will handle lead management, CRM tools, and be trained on products, inventory, finance, and incentive programs. Reports to Traffic or Sales Manager; compensation tied to performance.

Formación

• Minimum 1 year call center or sales experience.
• Able to set priorities, multi-task, and achieve goals.
• Excellent written and verbal communication skills.
• Proficient with computers and CRM software.
• Evening and weekend availability required.

Responsabilidades

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses to address questions and needs.
• Facilitate providing guests price and purchasing information.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Manage organizers to stay up to date with follow up of all active guests.
• Adhere to specific outreach cadence required for new inquiries.
• Maintain a thorough understanding of KPIs.

Conocimientos

Call center experience

Sales experience

Communication skills

Multi-tasking

Team player

Time management

Computer proficiency

Evening/weekend availability

Organizational skills

Adaptability

Herramientas

CRM software

Lead management tools

Descripción del empleo

Sonic Automotive is seeking an eSales Agent to engage customers via phone, internet inquiries, and chats. This role aims to generate appointments and drive customers to the dealership, delivering a premium customer experience with prompt, professional, accurate communication.

The eSales Agent will handle lead management, CRM tools, and be trained on products, inventory, finance, and incentive programs. Reports to Traffic or Sales Manager; compensation tied to performance.