eSales Agent: Convert Online Inquiries to Car Appointments

Sonic Automotive, Inc.; Houston (TX); On-site; USD 55,000 - 60,000; Full time

Job summary

AUDI WEST HOUSTON, a Sonic Automotive dealership, seeks an eSales Agent to engage customers seeking new or pre-owned vehicles, driving appointments and dealership visits. You will manage inquiries via phone, email, and chat, delivering a premium customer experience with prompt, professional responses.

The role trains in products, current inventory, financing, incentives, and CRM tools to maximize guest engagement and convert inquiries into sales.

Qualifications

• Minimum 1 year call center or sales experience.
• Strong verbal and written communication skills.
• Ability to multitask and manage priorities.
• Evening and weekend schedule availability.
• Proficient using a computer.

Responsibilities

• Answer inbound calls, internet inquiries, and chats.
• Provide guests with timely responses and purchase information.
• Offer payment options and quotes to customers.
• Generate sales and appointment opportunities.
• Maintain follow-up with active guests and KPI awareness.

Skills

Sales experience

Communication skills

Time management

Team player

Computer proficiency

Job description

AUDI WEST HOUSTON, a Sonic Automotive dealership, seeks an eSales Agent to engage customers seeking new or pre-owned vehicles, driving appointments and dealership visits. You will manage inquiries via phone, email, and chat, delivering a premium customer experience with prompt, professional responses.

The role trains in products, current inventory, financing, incentives, and CRM tools to maximize guest engagement and convert inquiries into sales.