eSales Agent — Inbound Automotive Sales & Growth

Sonic-Automotive; Richardson (TX); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Sundays off

Thanksgiving & Christmas closed

Employee pricing on purchases & leases

Gym membership

Exclusive travel deals

Career growth

Job summary

Sonic-Automotive is seeking an eSales Agent in Richardson to engage with customers, respond to internet inquiries and calls, and drive premium customer experience. You will use CRM tools to manage guest engagement, learn products, and present financing options to convert inquiries into appointments and sales.

The role emphasizes fast-paced communication, KPI awareness, and weekend availability, with full-time hours and compensation based on performance.

Qualifications

• Experience handling internet inquiries and phone calls
• Ability to generate sales appointments
• Excellent written and verbal communication

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Skills

Communication skills

Verbal phone skills

Teamwork

Time management

Multitasking

Adaptability

Computer proficiency

Tools

CRM software

Lead management tools

Job description

Sonic-Automotive is seeking an eSales Agent in Richardson to engage with customers, respond to internet inquiries and calls, and drive premium customer experience. You will use CRM tools to manage guest engagement, learn products, and present financing options to convert inquiries into appointments and sales.

The role emphasizes fast-paced communication, KPI awareness, and weekend availability, with full-time hours and compensation based on performance.