Automotive eSales Agent — Drive Appointments & Premium Service

Sonic Automotive; Richardson (TX); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Time Off

Sundays Off

Thanksgiving/Christmas closed

Employee Discounts

Gym membership

Travel deals

Career growth

Job summary

Sonic Automotive is seeking an eSales Agent to engage customers expressing interest in new or pre-owned vehicles. The goal is to generate sales appointments and drive customers to the dealership, handling internet inquiries and phone calls with a premium, prompt, and courteous approach.

This role uses lead management tools and CRM software, with ongoing training in product knowledge, sales tactics, and customer relationships.

Qualifications

• Bilingual abilities to handle callers and inquiries.
• Excellent written and verbal communication.
• Strong interpersonal skills for customer interactions.
• Ability to multitask and manage multiple inquiries.
• Proactive in delivering prompt, courteous service.
• Familiar with CRM platforms and lead management tools.

Responsibilities

• Answer inbound calls, internet inquiries, and chats.
• Provide timely, relevant responses to customer questions.
• Share price and purchasing information with guests.
• Offer payment options and quotes.
• Generate sales and acquisition appointments.
• Keep follow-up with active guests up to date.
• Adhere to outreach cadence for new inquiries.
• Understand KPIs and performance metrics.

Skills

Bilingual

Excellent communication

Verbal phone skills

Team player

Time management

Organizational skills

Tools

CRM software

Lead management tools

Job description

Sonic Automotive is seeking an eSales Agent to engage customers expressing interest in new or pre-owned vehicles. The goal is to generate sales appointments and drive customers to the dealership, handling internet inquiries and phone calls with a premium, prompt, and courteous approach.

This role uses lead management tools and CRM software, with ongoing training in product knowledge, sales tactics, and customer relationships.