In-Store Tech Support Specialist - Device Setup

Best Buy; Bourg (LA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy Geek Squad Agent position in-store provides first-line technology support for customers. You will assess needs, perform basic services, and collaborate with other agents on complex repairs to deliver solutions.

Ideal candidates bring customer service exposure and interest in technology, with the ability to work flexible hours including nights, weekends, and holidays. Training and benefits are offered by Best Buy.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Passion for technology

Adaptability

Customer service

Job description

Best Buy Geek Squad Agent position in-store provides first-line technology support for customers. You will assess needs, perform basic services, and collaborate with other agents on complex repairs to deliver solutions.

Ideal candidates bring customer service exposure and interest in technology, with the ability to work flexible hours including nights, weekends, and holidays. Training and benefits are offered by Best Buy.