In-Store Tech Support & Device Setup Specialist

Best Buy; Worcester (MA); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions in our store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll gain training and resources to succeed, set up devices, and guide customers on repair or replacement options while communicating clearly about service status and timelines.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair vs. replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Tech enthusiasm

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions in our store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll gain training and resources to succeed, set up devices, and guide customers on repair or replacement options while communicating clearly about service status and timelines.