In-Store Tech Support & Device Setup Specialist

Best Buy; Roseville (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support in our local store. You will assess customer needs, perform basic services, and partner with other agents on more complex repairs.

You will help customers set up new devices, advise on repair vs. replacement, and keep customers updated on service status while continuing training to stay current with skills.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Retail experience

Communication

Tech knowledge

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support in our local store. You will assess customer needs, perform basic services, and partner with other agents on more complex repairs.

You will help customers set up new devices, advise on repair vs. replacement, and keep customers updated on service status while continuing training to stay current with skills.