In-Store Tech Support & Device Setup Specialist

Best Buy; Bloomingdale (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy's Geek Squad Agent role is the first point of contact for technology support at our local store. You will assess customers’ needs, perform basic services and partner with other agents on more complex repairs to deliver solutions.

We provide training and resources to help you grow, including setting up devices and advising on repair or replacement options. A friendly, attentive approach and strong note-taking are essential, as you’ll manage queues and update customers on progress and

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Technology enthusiasm

Adaptability

Job description

Best Buy's Geek Squad Agent role is the first point of contact for technology support at our local store. You will assess customers’ needs, perform basic services and partner with other agents on more complex repairs to deliver solutions.

We provide training and resources to help you grow, including setting up devices and advising on repair or replacement options. A friendly, attentive approach and strong note-taking are essential, as you’ll manage queues and update customers on progress and