In-Store Tech Support & Device Setup Pro

Best Buy; Bristol (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement tools

Support for physical and mental well‑b

Leaves, PTO, LOA guidance

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions for computers and devices at our local Best Buy store. You’ll receive training and resources to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

As part of Best Buy, you’ll help customers set up new devices, provide guidance on repair vs.

Qualifications

• 3 months of experience working in retail or customer service
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions for computers and devices at our local Best Buy store. You’ll receive training and resources to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

As part of Best Buy, you’ll help customers set up new devices, provide guidance on repair vs.