In-Store Tech Support Specialist

Best Buy; Holland (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Holland, MI is seeking a Geek Squad Agent to be the first contact for technology support. You will assess needs, perform basic services, and partner with other agents on complex repairs, while helping customers decide whether to repair or replace devices.

You’ll gain training and work in a fast-paced store environment, with opportunities to learn and grow, while delivering friendly, helpful tech guidance to customers and families in our communities.

Qualifications

• 3 months of retail or customer service experience
• Ability to work a flexible schedule including holidays, nights and weekends
• Provide positive, timely service during check-in and checkout
• Ask questions and listen to understand technology issues

Responsibilities

• Provide positive, timely service during check-in and checkout
• Understand technology issues by asking questions and taking notes
• Help customers set up new devices and advise on repair vs replace
• Monitor service queues and provide status updates
• Maintain knowledge through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Flexible schedule

Job description

Best Buy in Holland, MI is seeking a Geek Squad Agent to be the first contact for technology support. You will assess needs, perform basic services, and partner with other agents on complex repairs, while helping customers decide whether to repair or replace devices.

You’ll gain training and work in a fast-paced store environment, with opportunities to learn and grow, while delivering friendly, helpful tech guidance to customers and families in our communities.