In-Store Tech Support Specialist

Best Buy; Salem (NH); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Training provided

Employee discount

Job summary

Best Buy is seeking a Geek Squad Agent in Salem, NH to be the first point of contact for customers seeking technology support and solutions for devices. You will be trained and equipped to assess needs, perform basic services and collaborate with other agents on more complex repairs.

In this role you’ll help customers set up new devices and advise on repair or replacement options, while maintaining knowledge through ongoing training.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Agent in Salem, NH to be the first point of contact for customers seeking technology support and solutions for devices. You will be trained and equipped to assess needs, perform basic services and collaborate with other agents on more complex repairs.

In this role you’ll help customers set up new devices and advise on repair or replacement options, while maintaining knowledge through ongoing training.