In-Store Tech Support Agent

Best Buy

Lansing (MI)

Hybrid

USD 21,000 - 26,000

Full time

5 days ago

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Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent in Lansing to be the first point of contact for technology support. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs. Training and resources are provided to help you succeed.

You will help customers set up devices, provide repair vs. replace guidance, and keep customers informed on service status. A tech passion and strong communication are valued, along with a willingness to work nights,

Qualifications

3 months of experience working in retail or customer service.
Passion for technology and desire to solve problems.
Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

Provide positive, timely service to customers during the check-in and checkout process.
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
Help customers set up new devices and provide advice on whether to repair or replace old devices.
Monitor service queues and provide accurate status updates to customers.
Maintain knowledge and skillsets through certified training courses.
Clearly communicate and partner with fellow agents.
Ability to work a flexible schedule, including holidays, nights and weekends.