In-Store Tech Support Specialist (Part-Time Seasonal)

Best Buy; El Cajon (CA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy is seeking a Geek Squad Agent at our local store to be the first point of contact for technology support, knowledge and solutions for computers and devices. You will be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

You will help customers set up new devices, provide guidance on repair vs. replacement, and keep service queues up to date while maintaining knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Retail experience

Customer service

Tech enthusiasm

Team communication

Job description

Best Buy is seeking a Geek Squad Agent at our local store to be the first point of contact for technology support, knowledge and solutions for computers and devices. You will be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

You will help customers set up new devices, provide guidance on repair vs. replacement, and keep service queues up to date while maintaining knowledge through ongoing training.