In-Store Tech Support & Device Setup Specialist

Best Buy; San Francisco (CA); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support. You will receive training to assess needs, perform basic services and collaborate with other agents on complex repairs, ensuring a positive customer experience.

The role requires at least 3 months of retail or customer service experience and flexibility to work holidays, nights, and weekends. The position emphasizes technology passion and problem solving in a fast-paced environment.

Qualifications

• Experience in delivering friendly, tech-focused service to customers.
• Ability to listen, ask questions and provide accurate time estimates.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and taking detailed notes.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates.

Skills

Customer service

Retail experience

Technology enthusiast

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers needing technology support. You will receive training to assess needs, perform basic services and collaborate with other agents on complex repairs, ensuring a positive customer experience.

The role requires at least 3 months of retail or customer service experience and flexibility to work holidays, nights, and weekends. The position emphasizes technology passion and problem solving in a fast-paced environment.