In-Store Tech Support Specialist

Best Buy; Newport News (VA); Vor Ort; USD 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Great employee discount

Retirement resources

Well-being support

Zusammenfassung

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions at our Newport News store. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on complex repairs.

If friends and family come to you with tech questions, this role may be a perfect fit. Responsibilities include assisting customers through check-in and check-out, diagnosing issues, guiding device setup, and keeping customers informed on

Qualifikationen

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Aufgaben

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Clearly communicate and partner with fellow agents.

Kenntnisse

Customer service

Technology curiosity

Flexibility schedule

Jobbeschreibung

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions at our Newport News store. You will be trained to assess customer needs, perform basic services, and collaborate with other agents on complex repairs.

If friends and family come to you with tech questions, this role may be a perfect fit. Responsibilities include assisting customers through check-in and check-out, diagnosing issues, guiding device setup, and keeping customers informed on