In-Store Tech Support Specialist

Best Buy Co.; Erie (Erie County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions at our Erie store. You’ll receive training and resources to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

This role suits someone who enjoys helping friends and family with tech questions. You’ll assist customers during check-in and checkout, diagnose issues by asking questions, and provide time estimates for next steps.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions at our Erie store. You’ll receive training and resources to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

This role suits someone who enjoys helping friends and family with tech questions. You’ll assist customers during check-in and checkout, diagnose issues by asking questions, and provide time estimates for next steps.