Tech Support Agent — In-Store Help & Repairs

Best Buy; City of Rochester (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑v

Job summary

Best Buy in Rochester, NY is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support. You’ll work with trained colleagues to assess needs, perform basic services, and assist on more complex repairs in partnership with other agents.

This part-time role requires a customer-service mindset, flexibility to work evenings and weekends, and a passion for technology. You’ll stay current through training and help customers decide whether to repair or replace

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service experience

Flexible schedule

Passion for technology

Adapt and learn new skills

Job description

Best Buy in Rochester, NY is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support. You’ll work with trained colleagues to assess needs, perform basic services, and assist on more complex repairs in partnership with other agents.

This part-time role requires a customer-service mindset, flexibility to work evenings and weekends, and a passion for technology. You’ll stay current through training and help customers decide whether to repair or replace