In-Store Tech Support Specialist

Best Buy; Roseville (MI); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Benefits overview as per company guide

Job summary

Best Buy is seeking a Geek Squad Agent in Michigan to be the first contact for technology support at our local store. You will assess customer needs, perform basic services and collaborate with other agents for complex repairs.

Training and resources are provided to help you grow in a fast-paced tech environment. Responsibilities include assisting customers during check-in/out, explaining options, and maintaining knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication skills

Job description

Best Buy is seeking a Geek Squad Agent in Michigan to be the first contact for technology support at our local store. You will assess customer needs, perform basic services and collaborate with other agents for complex repairs.

Training and resources are provided to help you grow in a fast-paced tech environment. Responsibilities include assisting customers during check-in/out, explaining options, and maintaining knowledge through ongoing training.