In-Store Tech Support Agent – Customer Tech Champion

Best Buy Co.; Ankeny (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for your physical and mental-w

Benefits package

Job summary

Best Buy is looking for a Geek Squad Agent who will be the first contact for technology support and guidance in-store. You will be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs, helping friends and family with tech questions too.

The role involves assisting customers during check-in/out, understanding issues, advising on repairs or replacements, and staying current with tech training.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Technology passion

Job description

Best Buy is looking for a Geek Squad Agent who will be the first contact for technology support and guidance in-store. You will be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs, helping friends and family with tech questions too.

The role involves assisting customers during check-in/out, understanding issues, advising on repairs or replacements, and staying current with tech training.