In-Store Tech Support Specialist

Best Buy Co.; Lancaster (Lancaster County); Vor Ort; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Employee discount

Retirement resources

Well-being benefits

Zusammenfassung

Best Buy Co. in Lancaster, PA is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and other devices in-store. You’ll receive training to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The role suits those who enjoy helping family and friends with tech questions. Responsibilities include assisting customers during check-in and checkout, diagnosing tech issues through questions

Qualifikationen

• 3 months of experience working in retail or customer service.
• Passion for technology.
• Ability to adapt and learn new skills in a fast-paced industry.

Aufgaben

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Kenntnisse

Customer service

Jobbeschreibung

Best Buy Co. in Lancaster, PA is hiring a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and other devices in-store. You’ll receive training to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

The role suits those who enjoy helping family and friends with tech questions. Responsibilities include assisting customers during check-in and checkout, diagnosing tech issues through questions