In-Store Tech Support Specialist

Best Buy; Stroudsburg (Monroe County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy Stroudsburg is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll assess customers’ needs, perform basic repairs or setup, and collaborate with other agents on more complex tasks.

You’ll guide customers through device setup, provide clear time estimates, and help decide whether to repair or replace. You’ll also monitor service queues and stay current with training to grow your knowledge.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Flexible schedule

Job description

Best Buy Stroudsburg is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll assess customers’ needs, perform basic repairs or setup, and collaborate with other agents on more complex tasks.

You’ll guide customers through device setup, provide clear time estimates, and help decide whether to repair or replace. You’ll also monitor service queues and stay current with training to grow your knowledge.