In-Store Tech Support Specialist

BrassRing, LLC; Boynton Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Job summary

Best Buy in Boynton Beach, FL is seeking a Geek Squad Agent to be the first point of contact for technology support and guidance for customers. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

Training and resources are provided to help you understand technology issues and offer accurate time estimates for next steps, with a flexible schedule including holidays, nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy in Boynton Beach, FL is seeking a Geek Squad Agent to be the first point of contact for technology support and guidance for customers. You’ll assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

Training and resources are provided to help you understand technology issues and offer accurate time estimates for next steps, with a flexible schedule including holidays, nights and weekends.