In-Store Tech Support Agent & Device Setup

Talentify; Florida City (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Florida City is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and devices in-store. You’ll assess customer needs, perform basic services and partner with other agents on complex repairs.

You will undergo training, greet customers during check-in/out, and help set up devices while communicating clearly how to repair or replace items. The role requires flexible scheduling including evenings and weekends.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Problem solving

Communication

Tools

POS systems

Job description

Best Buy in Florida City is seeking a Geek Squad Agent to be the first point of contact for technology support and solutions for computers and devices in-store. You’ll assess customer needs, perform basic services and partner with other agents on complex repairs.

You will undergo training, greet customers during check-in/out, and help set up devices while communicating clearly how to repair or replace items. The role requires flexible scheduling including evenings and weekends.