In-Store Tech Support Specialist

Best Buy; New Jersey; On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy in New Jersey is seeking a Geek Squad Agent to be the first point of contact for technology support, helping customers assess their needs and offering basic services and guidance on repairs or replacements.

You will be trained and work with other agents to deliver timely service during check-in/out, while maintaining knowledge through courses and providing clear status updates to customers; a flexible schedule including evenings and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Retail experience

Customer service

Flexible schedule

Job description

Best Buy in New Jersey is seeking a Geek Squad Agent to be the first point of contact for technology support, helping customers assess their needs and offering basic services and guidance on repairs or replacements.

You will be trained and work with other agents to deliver timely service during check-in/out, while maintaining knowledge through courses and providing clear status updates to customers; a flexible schedule including evenings and weekends is required.