In-Store Tech Support Specialist

BrassRing, LLC; Stockton (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store. You’ll assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, while delivering friendly, knowledgeable service.

Responsibilities include assisting customers during check‑in/out, diagnosing issues, setting up devices, and keeping customers informed about status and next steps. A passion for tech and a willingness to learn are key.

Qualifications

• 3 months of experience in retail or customer service.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Communicate clearly and partner with fellow agents.

Skills

Technology passion

Adaptability

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store. You’ll assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, while delivering friendly, knowledgeable service.

Responsibilities include assisting customers during check‑in/out, diagnosing issues, setting up devices, and keeping customers informed about status and next steps. A passion for tech and a willingness to learn are key.