In-Store Tech Support & Setup Specialist

Best Buy; Boynton Beach (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Boynton Beach, FL seeks a Geek Squad Agent to be the first point of contact for technology support. You’ll help customers understand issues, set up devices and decide whether to repair or replace.

You will handle check-in/out, monitor queues, and collaborate with other agents. The role offers flexible scheduling, including holidays, nights and weekends, and opportunities to grow through training and certifications.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Problem solving

Communication

Job description

Best Buy in Boynton Beach, FL seeks a Geek Squad Agent to be the first point of contact for technology support. You’ll help customers understand issues, set up devices and decide whether to repair or replace.

You will handle check-in/out, monitor queues, and collaborate with other agents. The role offers flexible scheduling, including holidays, nights and weekends, and opportunities to grow through training and certifications.