In-Store Tech Support Specialist

Best Buy; Bangor (ME); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Job summary

Best Buy in Bangor, ME is seeking a Geek Squad Agent to be the first point of contact for technology support. You’ll assess customer needs, provide basic services and work with other agents on more complex repairs.

In this store-based role, you’ll help customers set up devices, explain repair vs. replacement options and maintain knowledge through ongoing training. This entry-level position emphasizes friendly service, reliability and teamwork in a fast-paced environment.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Tech troubleshooting

Job description

Best Buy in Bangor, ME is seeking a Geek Squad Agent to be the first point of contact for technology support. You’ll assess customer needs, provide basic services and work with other agents on more complex repairs.

In this store-based role, you’ll help customers set up devices, explain repair vs. replacement options and maintain knowledge through ongoing training. This entry-level position emphasizes friendly service, reliability and teamwork in a fast-paced environment.