In-Store Tech Support Specialist

Best Buy; Augusta (KS); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store. You will be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

In this role, you’ll help customers set up devices, provide guidance on repair vs replacement, and communicate clearly with the team. The position requires a willingness to work a flexible schedule, including holidays, nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Strong communication and interpersonal skills.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.
• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Skills

Customer service

Retail experience

Tech-savvy

Communication

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store. You will be trained to assess customer needs, perform basic services and collaborate with other agents on more complex repairs.

In this role, you’ll help customers set up devices, provide guidance on repair vs replacement, and communicate clearly with the team. The position requires a willingness to work a flexible schedule, including holidays, nights and weekends.