In-Store Tech Support Specialist

Best Buy; Connecticut; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well‑being support

Job summary

Best Buy is seeking a Geek Squad Agent in Connecticut to be the first point of contact for technology support and solutions for computers and devices at our local store. You will receive training to assess customer needs, perform basic services, and collaborate with other agents for more complex repairs.

Responsibilities include assisting customers at check-in/out, diagnosing tech issues, advising on repair or replacement, tracking service queues, and staying current through certified trainings.

Qualifications

• 3 months of experience working in retail or customer service

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Skills

Customer service

Retail experience

Job description

Best Buy is seeking a Geek Squad Agent in Connecticut to be the first point of contact for technology support and solutions for computers and devices at our local store. You will receive training to assess customer needs, perform basic services, and collaborate with other agents for more complex repairs.

Responsibilities include assisting customers at check-in/out, diagnosing tech issues, advising on repair or replacement, tracking service queues, and staying current through certified trainings.