In-Store Tech Support & Device Setup Specialist

Best Buy; Bangor (ME); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Employee discount

Training provided

Flexible scheduling

Job summary

Best Buy Bangor ME is hiring a Geek Squad Agent to be the first point of contact for technology support. You will assess customers’ needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll receive training and resources to help customers set up devices, with a focus on delivering friendly, timely service in a retail environment. Prior retail or customer service experience is required, and a flexible schedule is expected.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology aptitude

Job description

Best Buy Bangor ME is hiring a Geek Squad Agent to be the first point of contact for technology support. You will assess customers’ needs, perform basic services, and collaborate with other agents on more complex repairs.

You’ll receive training and resources to help customers set up devices, with a focus on delivering friendly, timely service in a retail environment. Prior retail or customer service experience is required, and a flexible schedule is expected.