Tech Support Specialist — In-Store & Customer Solutions

Best Buy; Haysville (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support at our local store. You’ll assess customer needs, perform basic services, and collaborate with other agents on more complex repairs to ensure customers get quick solutions.

You’ll learn through training, help customers decide to repair or replace devices, and communicate clearly to manage service queues. This in-store role requires flexibility, including holidays, nights and weekends, with benefits to support

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Tech savvy

Job description

Best Buy is seeking a Geek Squad Agent to be the first contact for technology support at our local store. You’ll assess customer needs, perform basic services, and collaborate with other agents on more complex repairs to ensure customers get quick solutions.

You’ll learn through training, help customers decide to repair or replace devices, and communicate clearly to manage service queues. This in-store role requires flexibility, including holidays, nights and weekends, with benefits to support