In-Store Tech Support & Solutions Specialist

Best Buy; Novi (MI); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Great employee discount

Competitive pay

Retirement resources

Well-being benefits

Job summary

Best Buy’s Geek Squad Agent role at Novi, MI, is focused on being the first point of contact for customers seeking technology support and solutions. You will be trained to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

If family and friends bring tech questions, this could be the perfect fit. You will help customers with setup, advise on repair versus replacement, and keep service queues moving with accurate status updates.

Qualifications

• Retail or customer service experience preferred.
• Strong communication and active listening skills.
• Willingness to work flexible hours, including holidays, nights, weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Problem solving

Job description

Best Buy’s Geek Squad Agent role at Novi, MI, is focused on being the first point of contact for customers seeking technology support and solutions. You will be trained to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

If family and friends bring tech questions, this could be the perfect fit. You will help customers with setup, advise on repair versus replacement, and keep service queues moving with accurate status updates.