In-Store Tech Support Specialist | Flexible Hours

Best Buy; Dearborn (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Best Buy’s Geek Squad Agent role is the first point of contact for customers seeking technology support and solutions at a local Best Buy store. You will be trained and equipped to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

If friends and family seek tech help, this could be the perfect role. You’ll provide friendly, timely service during check-in and checkout, ask questions to understand issues, set up new devices, and guide customers on

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement options.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy’s Geek Squad Agent role is the first point of contact for customers seeking technology support and solutions at a local Best Buy store. You will be trained and equipped to assess needs, perform basic services, and collaborate with other agents on more complex repairs.

If friends and family seek tech help, this could be the perfect role. You’ll provide friendly, timely service during check-in and checkout, ask questions to understand issues, set up new devices, and guide customers on