In-Store Tech Support & Solutions Agent

Best Buy; California (MO); On-site; USD 48,425,000 - 61,463,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll receive training and resources to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If friends or family seek tech help, this role could be ideal. You’ll provide friendly, timely service, diagnose issues through questions and notes, assist with device setup, and offer guidance on repair vs replacement.

Qualifications

• 3 months of experience in retail or customer service
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during check-in and checkout
• Understand technology issues by asking questions, listening, follow-up questions, taking notes and providing time estimates
• Help customers set up new devices and advise on repair or replacement options
• Monitor service queues and provide accurate status updates
• Maintain knowledge and skills through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll receive training and resources to assess customer needs, perform basic services, and collaborate with other agents on more complex repairs.

If friends or family seek tech help, this role could be ideal. You’ll provide friendly, timely service, diagnose issues through questions and notes, assist with device setup, and offer guidance on repair vs replacement.