In-Store Tech Support Specialist

Best Buy; Piney Flats (TN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Agent role is the first point of contact for technology support at our local store. You’ll assess customer needs, perform basic services, and work with other agents on more complex repairs to deliver quick, reliable solutions.

You will help customers set up new devices, advise on repair vs. replacement, and keep service queues updated with accurate status. Training, benefits, and growth opportunities await in a technology-focused team.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Job description

Best Buy’s Geek Squad Agent role is the first point of contact for technology support at our local store. You’ll assess customer needs, perform basic services, and work with other agents on more complex repairs to deliver quick, reliable solutions.

You will help customers set up new devices, advise on repair vs. replacement, and keep service queues updated with accurate status. Training, benefits, and growth opportunities await in a technology-focused team.