In-Store Tech Support Specialist

Best Buy; Derry (Westmoreland County); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

LOA and PTO options

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge, and solutions for computers and other devices at our local Best Buy store. We’ll provide training and resources to assess customer needs, perform basic services, and partner with other agents on more complex repairs.

You’ll help customers set up new devices, assess whether to repair or replace, monitor queues, and provide status updates while maintaining knowledge through certified

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support, knowledge, and solutions for computers and other devices at our local Best Buy store. We’ll provide training and resources to assess customer needs, perform basic services, and partner with other agents on more complex repairs.

You’ll help customers set up new devices, assess whether to repair or replace, monitor queues, and provide status updates while maintaining knowledge through certified