In-Store Tech Support Specialist

Best Buy; Farmington (UT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy is hiring a Geek Squad Agent to be the first contact for technology support at our local store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, while helping friends and family with tech questions.

Join a team that values learning through training, offers competitive pay and employee discounts, and supports you with resources to grow in a fast-paced retail environment.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Technology literacy

Job description

Best Buy is hiring a Geek Squad Agent to be the first contact for technology support at our local store. You will assess customer needs, perform basic services, and collaborate with other agents on more complex repairs, while helping friends and family with tech questions.

Join a team that values learning through training, offers competitive pay and employee discounts, and supports you with resources to grow in a fast-paced retail environment.