In-Store Tech Support Specialist

Best Buy; Blountville (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll assess customer needs, perform basic services and partner with other agents for complex repairs, with comprehensive training provided.

The role emphasizes friendly, timely service, device setup help, and clear communication while maintaining knowledge through ongoing training. A flexible schedule including holidays, nights, and weekends is required.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support in-store. You’ll assess customer needs, perform basic services and partner with other agents for complex repairs, with comprehensive training provided.

The role emphasizes friendly, timely service, device setup help, and clear communication while maintaining knowledge through ongoing training. A flexible schedule including holidays, nights, and weekends is required.