In-Store Tech Support & Device Setup

Best Buy; Anchorage (AK); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions for computers and devices at our store. You’ll receive training and work with other agents on more complex repairs, helping customers decide between repair or replacement.

Responsibilities include assisting customers during check-in/out, asking questions to understand issues, and providing time estimates.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions for computers and devices at our store. You’ll receive training and work with other agents on more complex repairs, helping customers decide between repair or replacement.

Responsibilities include assisting customers during check-in/out, asking questions to understand issues, and providing time estimates.