In-Store Tech Support & Device Setup (Part-Time)

Best Buy; New York (NY); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Job summary

Best Buy is seeking a part-time Seasonal Geek Squad Agent to be the first point of contact for technology support at our store. You’ll assess customer needs, perform basic services, and team with other agents for more complex repairs. Training will be provided to grow your knowledge and skills in a fast-paced environment.

You’ll help customers with setup, provide guidance on repairs vs. replacements, and keep service queues updated while delivering friendly, efficient support.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy is seeking a part-time Seasonal Geek Squad Agent to be the first point of contact for technology support at our store. You’ll assess customer needs, perform basic services, and team with other agents for more complex repairs. Training will be provided to grow your knowledge and skills in a fast-paced environment.

You’ll help customers with setup, provide guidance on repairs vs. replacements, and keep service queues updated while delivering friendly, efficient support.