In-Store Tech Support Agent: Setup, Repair & Guidance

Best Buy; Muncie (IN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

As a Geek Squad Agent at Best Buy, you’ll be the first point of contact for customers seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide training and resources to assess needs, perform basic services, and partner with other agents on more complex repairs.

You’ll help customers set up new devices, evaluate whether to repair or replace, and maintain knowledge through ongoing training.

Qualifications

• 3 months of experience working in retail or customer service.
• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Technology passion

Adaptability

Job description

As a Geek Squad Agent at Best Buy, you’ll be the first point of contact for customers seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide training and resources to assess needs, perform basic services, and partner with other agents on more complex repairs.

You’ll help customers set up new devices, evaluate whether to repair or replace, and maintain knowledge through ongoing training.