Tech Support Agent — In-Store Help & Device Setup

Best Buy; Mission Viejo (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being programs

Job summary

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store. You’ll assess needs, perform basic services and collaborate with other agents on repairs, helping customers decide on repair or replacement options.

Join a culture that values training and teamwork, offers benefits, and supports personal well-being while you help customers with devices and tech questions in a dynamic retail environment.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.
• Work a flexible schedule including holidays, nights and weekends.

Skills

Passion for technology

Adaptability

Job description

Best Buy is seeking a Geek Squad Agent to be the first point of contact for technology support at our local store. You’ll assess needs, perform basic services and collaborate with other agents on repairs, helping customers decide on repair or replacement options.

Join a culture that values training and teamwork, offers benefits, and supports personal well-being while you help customers with devices and tech questions in a dynamic retail environment.