In-Store Tech Support & Setup Specialist

Best Buy; San Bernardino (CA); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑g

Job summary

Best Buy’s Geek Squad Agent role invites you to be the first contact for customers seeking tech support and solutions at our local Best Buy store. You’ll gain training to assess needs, perform basic services, and collaborate with teammates on more complex repairs.

In this role you’ll deliver friendly, timely service during check-in and checkout, diagnose tech issues by asking questions, help customers set up devices, and keep customers informed on progress while maintaining knowledge through

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Communication

Technology interest

Job description

Best Buy’s Geek Squad Agent role invites you to be the first contact for customers seeking tech support and solutions at our local Best Buy store. You’ll gain training to assess needs, perform basic services, and collaborate with teammates on more complex repairs.

In this role you’ll deliver friendly, timely service during check-in and checkout, diagnose tech issues by asking questions, help customers set up devices, and keep customers informed on progress while maintaining knowledge through