In-Store Tech Support & Device Setup Expert

Best Buy; Waynesville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement planning resources

Well-being programs

Job summary

Best Buy’s Geek Squad Agent role at the Waynesville store is a front-line tech support position helping customers with devices and services. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs to ensure smooth tech solutions for customers.

We value a tech-savvy, customer-focused mindset and offer training, scheduling flexibility including holidays, nights and weekends, and benefits that support overall well-being.

Qualifications

• 3 months of experience working in retail or customer service
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Tech-savvy

Problem solving

Job description

Best Buy’s Geek Squad Agent role at the Waynesville store is a front-line tech support position helping customers with devices and services. You’ll assess needs, perform basic services and collaborate with other agents on more complex repairs to ensure smooth tech solutions for customers.

We value a tech-savvy, customer-focused mindset and offer training, scheduling flexibility including holidays, nights and weekends, and benefits that support overall well-being.